Operate your infrastructure with the team that designed it.
ITCN Managed Services covers the systems your business actually depends on — the network, storage, virtualization, cloud, and security layer. Real engineers. Level 2 and above. No endpoint PC babysitting.
Continuous visibility across your stack
- Network, storage, hypervisor, cloud, and security telemetry
- Performance baselines and capacity forecasting
- Synthetic checks for critical paths and applications
- Custom dashboards per environment, not per vendor
Active operation, not passive watching
- Patch, firmware, and configuration lifecycle
- Change management with approved maintenance windows
- Backup, snapshot, and DR validation
- Documentation and runbooks kept current
Infrastructure security operations
- Firewall and segmentation policy management
- Threat detection and response on the infra layer
- Vulnerability remediation and CVE tracking
- Quarterly posture reviews with your team
Every incident, every time
- 24/7 on-call with named senior engineers
- Sev-1 median response under 15 minutes
- Root-cause analysis written, not whiteboarded
- Vendor TAC handling on your behalf
The infrastructure layer, end to end.
One team across network, security, storage, compute, cloud, and resilience — designed, deployed, and operated as a single architecture.
Three engagement levels. One team behind all of them.
Every environment is different — complexity, endpoints, network footprint, storage, and the services you need shape the engagement. We scope each tier to your infrastructure; pricing follows discovery, not a menu.
Core Operations
Continuous visibilityMonitoring, alerting, and quarterly reporting. Your team stays in the driver's seat; we make sure nothing slips through.
Explore monitoring scope- 24/7 monitoring across infrastructure
- Integration with your tools
- Monthly health and capacity report
- Quarterly architecture review
Enhanced Operations
Active engineering engagementMonitoring & Operations plus active management — patches, configs, change windows, and incident handling. The most common starting point.
Request a proposal- Everything in Core Operations
- 24/7 incident response · L2+
- Patch and firmware management
- Configuration management
- Backup and DR validation
Elite Operations
End-to-end outcome ownershipWe own the infrastructure outcome end-to-end, including security operations, lifecycle planning, and roadmap execution.
Schedule a discovery call- Everything in Enhanced Operations
- Quarterly tabletop exercises
- Annual roadmap with named projects
- Complete incident response ownership (including vendor TAC)
Endpoint management and security, bought online
Pick a plan, set your endpoint count, and see the monthly total before you commit. No quote cycle, no minimum seat count, and the same team behind the managed engagements above.
Core
Managed endpointsMonitoring, patching, and remote management for every endpoint in your estate, run by our NOC.
See pricing- Continuous monitoring and alerting per device
- OS and third-party patch management
- Remote support and scripted remediation
- Asset inventory and health reporting
Advanced EDR
Everything in Core, plus detectionAdds endpoint detection and response on top of Core, with threat telemetry retained and reviewed.
See pricing- Everything in Core
- Endpoint detection and response
- Behavioural threat detection and rollback
- Retained telemetry for investigation
- Priced per endpoint per month. Volume pricing applies automatically — the calculator shows your effective rate.
- Checkout runs on our portal at portal.itcloudnetwork.com. Card details are handled by Stripe and never touch our servers.
Larger estate, or an environment that needs scoping first? Schedule an assessment