Operate your infrastructure with the team that designed it.
ITCN Managed Services covers the systems your business actually depends on — the network, storage, virtualization, cloud, and security layer. Real engineers. Level 2 and above. No endpoint PC babysitting.
Continuous visibility across your stack
- Network, storage, hypervisor, cloud, and security telemetry
- Performance baselines and capacity forecasting
- Synthetic checks for critical paths and applications
- Custom dashboards per environment, not per vendor
Active operation, not passive watching
- Patch, firmware, and configuration lifecycle
- Change management with approved maintenance windows
- Backup, snapshot, and DR validation
- Documentation and runbooks kept current
Infrastructure security operations
- Firewall and segmentation policy management
- Threat detection and response on the infra layer
- Vulnerability remediation and CVE tracking
- Quarterly posture reviews with your team
Every incident, every time
- 24/7 on-call with named senior engineers
- Sev-1 median response under 15 minutes
- Root-cause analysis written, not whiteboarded
- Vendor TAC handling on your behalf
The infrastructure layer, end to end.
One team across network, security, storage, compute, cloud, and resilience — designed, deployed, and operated as a single architecture.
Three engagement levels. One team behind all of them.
Every environment is different — complexity, endpoints, network footprint, storage, and the services you need shape the engagement. We scope each tier to your infrastructure; pricing follows discovery, not a menu.
Core Operations
Continuous visibilityMonitoring, alerting, and quarterly reporting. Your team stays in the driver's seat; we make sure nothing slips through.
Explore monitoring scope- 24/7 monitoring across infrastructure
- Integration with your tools
- Monthly health and capacity report
- Quarterly architecture review
Enhanced Operations
Active engineering engagementMonitoring & Operations plus active management — patches, configs, change windows, and incident handling. The most common starting point.
Request a proposal- Everything in Core Operations
- 24/7 incident response · L2+
- Patch and firmware management
- Configuration management
- Backup and DR validation
Elite Operations
End-to-end outcome ownershipWe own the infrastructure outcome end-to-end, including security operations, lifecycle planning, and roadmap execution.
Schedule a discovery call- Everything in Enhanced Operations
- Quarterly tabletop exercises
- Annual roadmap with named projects
- Complete incident response ownership (including vendor TAC)